London Banter - View Single Post - When Oyster touch-ins aren't touch-ins

[email protected] · October 7th 17, 12:08 AM posted to uk.transport.london

In article , (Tony
Dragon) wrote:

On 06/10/2017 12:43, David Cantrell wrote:
As is normal, I made my monthly refund claim a few days ago for Oyster
cock-ups. On Tuesday I entered Thornton Heath station and picked up the
refund at the gate-line. I can see it on my journey history:

18:08 Oyster helpline refund, Thornton Heath [National Rail]

then I got on a train, and touched out at the other end:

???? - 18:39 [No touch-in] to Victoria (platforms 9-19)
[National Rail]

so I managed to both touch in (and pick up the refund) and not touch in
at the same time. That's pretty impressively messed up.

I had it happen a year or two ago at Surbiton.
I touched in my auto top up happened, the gates opened but as I found
out later no journey start.
The way I found out was during a ticket inspection on the train, they
wanted me to pay a penalty fare, I explained the situation & refused.
I was then told that if I did not pay the penalty then the police
would be called, I told them to bring it on.
During the argument the senior inspector came over and asked what
happened, he agreed that I was right and pulled the other inspector
over for 'a quite word'.

I was given a reference number and told to quote it when I contacted
TFL.

Got the correction with no problem.

My wife and I both had this problem at Heathrow T5 on a trip to Germany, one
on exit on the way out, the other on entry on the way back. In each case the
gate opened but the touch wasn't registered, leading to maximum fares. We
got the money back.

--
Colin Rosenstiel