Many customers avail themselves of the refund policy operated by London
Underground when the service is delayed.

But with the advent of the Oyster card and the ability to verify a persons
journey will the number of refund requests go down?

When the Central line went down for 3 months due to the Chancery Lane
derailment there were many false claims (see
http://www.tombrake.co.uk/Tube%20sca...%2021-3-03.htm) and LUL spent
ages dealing with them.

It has been thought by some ticket office staff that the sheer quantity of
refund vouchers handed in by an individual could in no way reflect the
service they have received and some have spoken of customers actually asking
if there had been delays at any time on a particular day.

If Oyster card catches fraudulent claimants what should happen to them?

Steve