On 3 Jan, 11:04, MIG wrote:
On 3 Jan, 10:59, JS wrote:



On 3 Jan, 10:41, MIG wrote:

On 3 Jan, 03:17, Mudchute wrote:

I have a Zone 1 and 2 Travelcard on my Oyster and wanted to travel
from Charing Cross to Catford Bridge this Saturday evening and was
hoping to be able to put an Oyster Extension Permit on at one of the
ticket machines at Charing Cross but this option wasn't available. I
did manage to top up my PAYG balance though. I decided then to go to
the ticket office and (surprise, surprise) nobody in the ticket office
knew what an Oyster Extension Permit was. I told them my situation and
one of them said I could just touch in and touch out at the other end
while someone else told me it would be cheaper if I bought a paper
ticket extension. The TfL website still mentions OEPs so it amazes me
that at a big mainline station like Charing Cross the staff haven't
been trained properly for the launch. Has anyone had similar issues on
other routes?

According to the documents posted in another thread, you only need an
OEP if your journey starts on LU/DLR. *You'd be starting on NR.

Given that nothing should be deducted when you start within zones, I
don't know how this all ties up with being deducted a higher amount on
entry, given that you won't need to be deducted when on a travelcard.

Start mode is irrelevant - the original poster correctly attempted to
load an OEP at Charing Cross. *It looks like we have a problem....

In another thread, someone posted the result of an FOI request, which
included a TfL staff briefing, which included this statement.

"An Oyster Extension Permit is only needed when a journey is started
within the zones covered by a Travelcard at a LU/London Overground or
DLR station and involves travel by National Rail beyond its validity."

Seehttp://www.whatdotheyknow.com/request/23222/response/62007/attach/4/P.....

It seems bonkers to me too, but has it ever been suggested that NR
stations can issue OEPs?

I can tell you what I have been advised: all NR TVMs that are Oyster
enabled should offer options to set / remove OEPs. Enforcement of
the £1.50 minimum payg balance is built into the programming.
Given the reports elsewhere of some Oyster validators not enabled on
2 Jan - my best guess is that the TVM upgrade has been delayed beyond
2 Jan at at least some NR stations. I will try loading setting /
removing an OEP at Queens Road Peckham today.
What concerns me more is the lack of knowledge amongst ticket office
staff at Charing Cross. That needs to be resolved ASAP. Even if they
cannot load / remove OEPs at the ticket office, they must be able to
advise customers about OEPs and where they can set / remove them.