Quote:
Originally Posted by Mizter T
First off, it might possibly be helpful if you could tell us the whole
journey you were making - that's the routine response but it helps to
know the whole picture.
Secondly, you can (double-)check what the total through fare (i.e.
Tube plus Chiltern) should be using the TfL Fare Finder he
http://www.tfl.gov.uk/tfl/tickets/fa...inder/current/
(It's worth noting that all journeys on Chiltern will be charged
according to the Tube PAYG fare scale, as opposed to the NR PAYG fare
scale.)
If you want to contact the Oyster bods at TfL about this, I suggest
your best approach is to use the web contact form here - if you click
"Make a complaint" then "Oyster", then "Fares/ Refunds" it'll provide
spaces for all the required details:
http://www.tfl.gov.uk/helpandcontact |
Many thanks, Mizter T, The journey is Green Park to Rickmansworth. I know the fare is normally £4-70. And I know I can complain to TfL and get a refund - I have done this already. They are more than happy to refund me every time this happens, but claiming for one journey at a time doesn't really help to solve the problem, that I am being regularly and systematically overcharged. And therefore other people will be being overcharged too.
Here is one journey history. When this happens I am overcharged by £1-80. Notice the time of the events.
17:03 Enter Green Park, charge £6-00
17:20 Exit Marylebone (LU), refund £4-20
17:19 Enter Marylebone (NR), charge £6-00
17:50 Exit Rickmansworth, refund £1.30
Total charge £6.50
Most of the journeys I make, the time of step 3 is the same or later than step 2, and the charge at that point is £4-20, which makes the total journey cost £4.70, which is correct.
The problem comes where the time of step 3 appears to be earlier than step 2, and a new journey commences. Obviously in reality the time of step 3 cannot be earlier than step 2. Unless there is a system or clock problem.