In article ,
Paul Corfield wrote:

Pre-Pay is a new product and has not (IMO) settled down. The launch
was always going to be phased and I think you will continue to see
questions and issues being raised for a number of months until people
gain confidence in using it, staff awareness and training improves
and the newer features are introduced. It will take time to settle
down.


Try it - you *might* like it.

From the postings here it seems that some of the consequences of this
settling down period are increased hassle and expense for some users
even to the point of being refused travel. This is very off-putting.
Does TfL have a suitably responsive system for learning from these
issues that users can also gain some recompense from?

A trial or development period should not be at the expense of the
paying user.

John Haines