In message
MIG wrote:

On 3 Feb, 12:02, Graeme wrote:
[snip]
The person you handed it too was probably not in a position to know what
would happen next.

But they were in a position to make sure that something did.

Not necessarily, they just put it in the system and let that take care of it.


No questions about where I found it, not notes made, no careful
putting in a particular place for action to be taken, no indication
that anything would be done for the person who had registered it, even
when I prompted by saying that I had checked and it was registered.

Presumably they can do a computer check on who registered it and see if
he/she registered the replacement. But I can't see frontline staff getting
involved in that.

A total focus on telling me that I wasn't allowed to use it.

Because that's what her training says.


I don't know what might have happened, but I am suspicious.

Why?

--
Graeme Wall

This address not read, substitute trains for rail
Transport Miscellany at www.greywall.demon.co.uk/rail
Photo galleries at http://graeme-wall.fotopic.net/