In message of Sat, 6 Feb 2010
17:06:47 in uk.transport.london, Walter Briscoe
writes
In message of Sat, 6 Feb
2010 14:53:17 in uk.transport.london, Paul Corfield
writes

[snip]

The issue about the fares leaflets has been discussed before. There are
also a load of questions from Assembly Members in the most recent
Mayor's Question Time on 27th Jan 2010. The responses are on the
relevant part of the Mayor's website.

I confess failure. I found details of the meeting at http://www.london.
gov.uk/assembly/assemmtgs/2010/mqtjan27/agenda.jsp.
There I was pointed to http://www.london.gov.uk/assembly/assemmtgs/2010
/mqtjan27/item06.pdf.
Questions 158 and 228 were all I found that was relevant.
I did not find answers.

I have done further research. I manages to transcribe 151 as 158. The
answer to 228 refers to 151. There is a link from .../agenda.jsp to
http://www.london.gov.uk/assembly/assemmtgs/index.jsp where there is a
link to http://www.london.gov.uk/assembly/assemmtgs/index.jsp#209
where "Written Answers PDF" links to http://www.london.gov.uk/assembly/
assemmtgs/2010/mqtjan27/minutes/written-answers.pdf from which I quote:

Paper fares guide
Question No: 151 / 2010
Mike Tuffrey
Given the introduction of PAYG on National Rail, and significant changes
to Oyster single fares, why was a paper fares guide not available at
stations on or before 2 January 2010?
Answer from the Mayor:
The information leaflet ‘Oyster pay as you go on National Rail’, giving
sample fares, was available at many National Rail stations in December
2009.

A comprehensive paper fares guide was not introduced this year,
following an extensive study of customer usage of previous annual TfL
Fares and Ticketing leaflets. The results found that, in
general, customers prefer to ask station staff about fares, alongside
other questions about journey planning and so on. They do not
proactively seek the leaflet in the station. When shown a copy of the
leaflet, customers found it too complex for their purpose, which is
usually to seek an individual fare or product.

The research showed customers seek simple and tailored information,
appropriate to their needs, for example, on concessionary fares. Three
separate leaflets, which are available at Underground stations and many
National Rail stations, have been produced for 2010:

• Getting around with Oyster
• Getting around with Discounts (concessionary fares), and
• Welcome to London (for visitors).

The TfL website now offers an online fares finder
(http://www.tfl.gov.uk/tfl/tickets/fa...finder/current)
and the Oyster helpline is open seven days a week to help with fares
enquiries.

I find that response a superb mixture of irrelevance and obfuscation.
--
Walter Briscoe