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[email protected] · February 25th 10, 10:25 AM posted to uk.transport.london

In article ,
(Walter Briscoe) wrote:

In message of Wed, 24 Feb
2010 22:49:20 in uk.transport.london, Paul Corfield
writes
On Wed, 24 Feb 2010 21:22:35 +0000, Walter Briscoe
wrote:

What sort of incident investigation would this stimulate?

The usual investigation process that arises whenever there is a delay
longer than 2 minutes. The cause and responsibility has to be
determined for attribution purposes. I am sure that the entire
operation of the revised service pattern is subject to additional
detailed scrutiny so that all of the issues are assessed, lessons
learnt and changes made.

[snip]

Thanks Paul for solid information.

Colin: I understand the DDA is a best efforts business. There was a
minor loss of wheelchair access westbound with the introduction of the
teacup - slower timetabled journeys. The serious limitation that
Paddington is only accessible clockwise continues. Paddington's access
is not on the Dec 2009 Step-free Tube guide. The tube map doesn't show
one way access.

My grouse, as a passenger without mobility impairment, is that there is
no information at platform 4 on the first train to High Street
Kensington. About a month ago, I arrived on 4 to find trains waiting at
2 and 3. A platform CSA (admittedly from an SST - peripatetic staff to
deal with local shortages) had no information and did not volunteer to
find any. Help points are not provided. I took the lazy decision which
turned out to be sub-optimal.

The lack of information at Edgware Road also sounds like a serious
deterioration too. I don't think I've ever met a helpful member of
platform staff there either.

Colin: I believe my eastbound Circle line train had come via High Street
Kensington and, so, arrived on the advertised platform. A decision to
allow it to continue eastbound was taken to minimised customer delay. I
think it a pity that LU publishes so little on the web about disruption.

Wouldn't help many people on the move. They need it on the platforms!

All: I am afraid I failed to note the URL for reliability statistics,
which was recently given in utl. Aggregation of Circle and Hammersmith &
City may reflect operational reality, but provides a poor measurement
for customers. I recall the aggregation achieving about 90% before the
service revision, where all other lines achieve 95%+. 93% would be good!

I'm not mobility-impaired either but I do sometimes have luggage and other
impedimenta. Luckily the granddaughter gets older and more able to walk
herself over the footbridge as time goes by.

And they say the new service is an improvement! Edgware Road sounds worse
than ever, especially for information. *Why* can they still not show which
is the first train for High St in this day and age?

--
Colin Rosenstiel