In message
, CJB
writes

The issuing of the new Freedom Passes is turning into a fiasco. A
number of London Councils are reporting delays. I applied for mine as
early as possible - actually about 6 weeks ago. IT HAS STILL NOT
ARRIVED. Yet there is no-one that will take ownership of this. The
Council said I had to report it to the Post Office. The PO said to
phone a premium rate 0845 no. - but this was always engaged. Emails to
the Council Complaints address results in no useful advice.

Have you used the tracker at http://tracker.freedompass.org/ ?
Enter your tracking number (which is on the receipt from the Post
Office) and you should get an idea of the current stage of the
application. Of course, if it has been dispatched but has not arrived,
that is going to be down to Royal Mail.

(I am assuming that you applied at the Post Office, and are not in one
of the three London boroughs that don't use the Post Office for Freedom
Pass applications)

FWIW, mine took about four weeks to arrive.
--
Paul Terry