On 16 Mar, 14:42, Roland Perry wrote:
In message , at 12:35:31
on Tue, 16 Mar 2010, David Cantrell remarked:

On the contrary, given the publicity about the extension of PAYG, a
layperson could reasonably expect it to Just Work. *If he's familiar
with how PAYG works on the Tube, then he wouldn't expect to have to
learn all kinds of extra crazy rules for the trains.
I'm not defending OEPs - they are a ridiculous idea - but I do object to
the suggestion that the average person is incapable of learning
something new.

They're clearly capable of learning, but it's not made obvious that
there is anything to learn in the first place.

They have to learn to pick up an OEP before starting the journey.

Which can't be picked up at the place where the journey starts, from
the office of the company that insists on their use.