Thread: Customer Charter Claims and Oyster
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Old January 15th 04, 02:11 PM posted to uk.transport.london
Barry Salter Barry Salter is offline
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First recorded activity at LondonBanter: Jul 2003
Posts: 329
Default Customer Charter Claims and Oyster
On 14 Jan 2004 14:00:54 -0800, (Robin Smith)
wrote:

Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

There are new (blue) Charter Forms on the TfL webstie at
https://tube.tfl.gov.uk/charter/charter.pdf with space for Oystercard
details. However, the file still has crop marks for the printers, and
isn't really designed for printing onto A4.

As the PDF is dated for the start of January, I'd guess that stations
haven't received their supplies of the new forms yet.

HTH,

Barry

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