On Thu, 15 Jan 2004 15:11:55 +0000, Barry Salter
wrote:

On 14 Jan 2004 14:00:54 -0800, (Robin Smith)
wrote:

Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

There are new (blue) Charter Forms on the TfL webstie at
https://tube.tfl.gov.uk/charter/charter.pdf with space for Oystercard
details.

I'd prefer they got the online from at
https://tube.tfl.gov.uk/secure/charter/ working again - it's been
unavailable for ages.


Cheers,

Jason.