On Wed, 19 May 2010 21:23:09 +0100, mini wrote:

Hi there, i've got a bit trouble with oyster card. the thing is that
yesterday i got in tube at king's cross station about 5pm, i'd topped
up 5 pounds before i got in. And then when i got off at ealing
broadway, it said the i had to pay extra 4 pounds for my journey(from
king's cross to ealing). i've got totally confused. they gave me a
penalty paper which says i have to pay it off in 21 days
otherwise...but i am pretty sure that i did top up successfully as i
also checked my banking statement.

What can i do now? call the service line or what else? i didn't oeder
a receipt when i finisded topping up at tube station unfortunately;s

Get a print-out from a booking office to see what the system thinks you
did.

Then call the helpline and tell them what you actually did.

You should get a refund of the £4 if you've paid it - but it sounds like
you haven't, so it should be cancelled if you've done nothing wrong.

The system shouldn't let you in if you don't have a balance of at least
the minimum fare on your card.

Colin McKenzie


--
No-one has ever proved that cycle helmets make cycling any safer at the
population level, and anyway cycling is about as safe per mile as walking.
Make an informed choice - visit www.cyclehelmets.org.