On May 20, 10:52*am, "Paul Scott"
wrote:

"Mizter T" wrote:

On May 19, 9:23 pm, mini wrote:
Hi there, i've got a bit trouble with oyster card. the thing is that
yesterday i got in tube at king's cross station about 5pm, i'd topped
up 5 pounds before i got in. And then when i got off at ealing
broadway, it said the i had to pay extra 4 pounds for my journey(from
king's cross to ealing). i've got totally confused. they gave me a
penalty paper which says i have to pay it off in 21 days
otherwise...but i am pretty sure that i did top up successfully as i
also checked my banking statement.

What can i do now? call the service line or what else? i didn't oeder
a receipt when i finisded topping up at tube station unfortunately;s

This sounds like out old friend the out-of-station interchange derived
maximum journey time-out - no, I don't expect you to know what that
means. The other option is that you didn't touch-in or touch-out
somewhere after starting or finishing a journey.

If it is, I don't remember anyone previously mentioning here being penalty
fared . But once that first journey 'times out' if you are gripped on a
train you are 'travelling without validating your Oyster PAYG'.

It doesn't sound like it was a penalty fare though - more a 'you are
required to pay us back within 21 days' type thing (i.e. pay back the
£4) - a friend got issued with something like this by a bus driver
when they boarded a bus in the central London 'pay-before-you-board'
area in the midst of the night and the roadside ticket machine was not
working (AIUI bus drivers cannot override their own ticket machines
and make them issue tickets in this area - if I was the driver I might
have just asked them to pay the fare in a few stops time).

Perhaps the original poster 'mini' can clarify what happened?


Was the OP approached by revenue protection staff before finally touching
out, or before?

Or was it just 'normal' (i.e. non-RPI) staff that they had dealings
with? (I imagine that RPIs would be familiar with in Oyster OSI
timeout issues).