David Walters wrote on 24 August 2010 13:56:38 ...
On Tue, 24 Aug 2010 05:29:28 -0700 (PDT), wrote:
Firstly, staff numbers are not being reduced, because LU have already
guaranteed that there will be no compulsory redundancies.

That doesn't mean there wont be reductions in the number of staff. There
might be voluntary redundancies and I assume there is a natural turnover
of staff anyway which could be not replaced through recruitment.

Secondly, if
staff are not working in the ticket office, they will be available in
the station to "..help disabled and vulnerable customers,,,,"

In theory but it isn't my experience. I'm told that my local station,
Woodside Park, is always staffed even when the ticket office is shut
but on occasion I've been unable to find a member of staff to unlock the
ticket barrier gate and so had to lift a buggy over the barriers. I can
do that but someone in a wheelchair might have more difficulty.

If staff are not on duty in the ticket hall, the manual gate should be
left unlocked. Did you check that it wouldn't open with a firm push or
pull? If so, that should be reported as a potentially serious lack of
an emergency exit route.
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)