On Tue, 24 Aug 2010 14:27:51 +0100, Richard
J. wrote:
David Walters wrote on 24 August 2010 13:56:38 ...
On Tue, 24 Aug 2010 05:29:28 -0700 (PDT), wrote:
Secondly, if
staff are not working in the ticket office, they will be available in
the station to "..help disabled and vulnerable customers,,,,"

In theory but it isn't my experience. I'm told that my local station,
Woodside Park, is always staffed even when the ticket office is shut
but on occasion I've been unable to find a member of staff to unlock the
ticket barrier gate and so had to lift a buggy over the barriers. I can
do that but someone in a wheelchair might have more difficulty.

If staff are not on duty in the ticket hall, the manual gate should be
left unlocked. Did you check that it wouldn't open with a firm push or
pull?

Yup, it was firmly locked.

If so, that should be reported as a potentially serious lack of
an emergency exit route.

To who?

I did email customer services with a bit of a rant and asking if I should
push the emergency all gate open button thingy. I can't find their reply
at the moment but they claimed that just because I couldn't see or find
any staff that doesn't mean there weren't any watching the barrier line
and they would be monitoring it via CCTV. I assume they were laughing
while drinking their tea as I struggled to lift a buggy over the barriers.

I don't really mean the last bit but it can be frustrating when there
are no staff about.