David Walters wrote on 24 August 2010 16:42:19 ...
On Tue, 24 Aug 2010 16:27:25 +0100, Richard
wrote:
David wrote on 24 August 2010 15:02:41 ...
I did email customer services with a bit of a rant and asking if I should
push the emergency all gate open button thingy. I can't find their reply
at the moment but they claimed that just because I couldn't see or find
any staff that doesn't mean there weren't any watching the barrier line
and they would be monitoring it via CCTV.

So why didn't this person see your problem and come out and help? In
practice there would not be anyone *dedicated* to watching the gate line
on CCTV. There might be someone with a whole bank of screens to monitor,
and he'll probably pay more attention to those showing the platform when
there's a train there.

I don't know where the staff were because I didn't see them but
this was at Woodside Park where the gates are basically on the
platform (you can just about see them on the left of the photo at
http://en.wikipedia.org/wiki/File:Wo..._platforms.jpg ) so I
know there wasn't a train there.

Must have been making the tea, then. ;-)

My point is that LU's reply doesn't credibly address your concern. What
did they expect you to do in the absence of any visible response? Are
passengers expected to notice "the emergency all gate open button
thingy", which personally I wasn't aware of? I think you should pursue
this further with LU customer services until you get a proper answer.
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)