"Roland Perry" wrote in message
...
In message
, at
03:45:49 on Thu, 21 Oct 2010, CJB quoted a
newspaper saying:
The Swiss Cottage passengers had to pay for their journeys by touching out
on their Oyster cards as they left the station.

Surely they were saving themselves an unresolved journey, or would they
actually have one timed-out journey *plus* a second unresolved one?
--

I see it like this: Their journeys were already paid for in excess. That is
how the Oyster PAYG system works, by charging you for the maximum likely
journey and then giving back any untravelled amount i.e. charging you for
going from zone 1-6 then refunding you when it sees you've only gone thru
zones 1-3.
Pricecapping could also come into play so some folk only get a partial
refund. It would have been nice if all those affected could have touched out
and been recorded as being part of the delay thus entitling them to an easy
to claim decent refund. I see this as something like £20 refund to PAYG
cards and paper ticket holders and a £20 cheque/voucher for season ticket
users. A goodwill gesture that could even be instant via a specially
activated gate setup.
Compensation for the length of delay, stress and loss of personal time could
then be done separately.