In message of Wed, 19 Jan 2011
07:53:07 in uk.transport.london, solar penguin
writes
On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

Something seems to have gone wrong on touching in at White City.
14.00 - 4.40 = 9.60 not 8.30.

Was there a bus journey, costing £1.30 that isn't showing up?

I infer you are quoting your online statement.
If you can manage to find yourself at an open Underground ticket office,
you may like to get a paper statement. The usual 10cm one is given by
default; you may want to get a full/long statement which is up to 30cm.
I would not waste effort at a ticket office to get an explanation.

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU £4.40
19/10 11:31 Unstarted - Sev Sisters £4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters £4.40

I shall check the online statement, tomorrow, and resolve on Saturday.
--
Walter Briscoe