On Jan 19, 3:28*pm, Walter Briscoe
wrote:
[snip]
The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

How often do you call them?! I never do.


I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU *£4.40
[19/01] 11:31 Unstarted - Sev Sisters *£4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters *£4.40

I shall check the online statement, tomorrow, and resolve on Saturday.

That's bizarre - unless this is a possible OSI time-out - had you
exited Euston NR a bit beforehand having used Oyster PAYG (on London
Midland or LO say from wherever)? Going by what you say, I reckon this
is what you may have done, as the Euston to Seven Sisters fare is
£2.50 (off-peak), whilst the z1-6 NR+TfL 'through fare' is £4.40 (also
off-peak), which is the figure you give above... unless that was a
mistake?

("I have paper to resolve"?)