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[email protected] · February 8th 11, 09:13 PM posted to uk.transport.london

In article ,
(Mizter T) wrote:

wrote:
In article
,
(Mizter T) wrote:

On Feb 8, 12:25 am, wrote:
[snip]
I don't think the different LUL gatelines are distinguished for the
purpose of picking up credit. When I had to pick up some credit at
the Cross recently they told me it didn't matter where I entered
the tube. I have a feeling that in the end I exited there rather
than entering but still got my credit.

If you'd read my post you'd see that I was *not* referring to
different LUL gatelines, but to the distinction between the LUL
gatelines at KXSP and the NR gateline at St Pancras (same goes for
the NR gatelines at Kings Cross for that matter).

In other words, if you're collecting a top-up/ refund/ whatever from
KXSP LUL, then it won't be available for collection at St Pancras NR
(i.e. the Thameslink gateline) or King's Cross NR (i.e. any of the
gatelines leading to the NR platforms at King's Cross).

[Found my email now}

*Date:* Tue, 7 Dec 2010
I ve processed a refund of 0.45 for you at Kings Cross
underground station, it will load at any underground entrance
you use there, from 30 November-7 December. Just touch in
and make a journey as normal; the money will automatically go
onto your card as you make a journey and pass through the
ticket-gates.

I realised today that I didn't enter the tube at King's Cross
last night as expected. The disrupted East Coast timetables led
to a later arrival and I decided to use my bus pass to get to
Putney rather than the tube.

However, I was pleased to find that the credit seemed, somewhat
to my relief, to be applied to my Oyster card when I exited at
King's Cross StPancras this afternoon.

Eh?
All that happened on that occasion is that you picked up the refund
at KXSP LUL when you exited there (on & Dec) - perhaps the email from
Oyster customer services isn't crystal clear but collecting Oyster
top-ups/ refunds/ whatever can be done either when entering or when
exiting a station (i.e. either when starting or ending a journey).

Can't help but feel you've rather missed the pertinent points being
discussed here Colin!

I wasn't using Oyster on NR of course and neither is Roland. I have to
admit being somewhat puzzled that LUL should offer pickup at an NR
gateline. I rather assumed they meant one of theirs.

If you read Roland's post that started this thread, he very clearly
implies that his chosen pick-up location is "St Pancras (National
Rail)".

Reading the rest of the thread it's fairly clear he didn't really
want to pick it up from the NR gateline but rather an LU one - so
the selected location of "St Pancras (National Rail)" isn't really
the location he wanted, but was instead the result of a little
understandable confusion (which we discuss on this thread) - but
regardless of any such confusion, "St Pancras (National Rail)"
refers to the NR Thameslink gateline at St Pancras (and wishing
otherwise doesn't change that fact!).

Also, it's not really LUL that's offering pick-up from an NR
gateline, it's Oyster customer services (aka the helpline) - and
Oyster CS deal with (or fail to deal with!) *all* customer service
issues concerning Oyster regardless of mode of travel, so if you
encounter an issue making a journey on NR whilst using Oyster PAYG
then your contact point for this is Oyster CS. (The fact that
Oyster CS is part of LUL is irrelevant.)

All I can say is that I'm surprised. I can only speak from my own
experience of dealing with them by email. They were most helpful,
especially when I said I wasn't expecting to pass any gateline within the
period they first offered.

Sorry for being sharp earlier, though I think we're still on
different pages it seems!

No problem.

--
Colin Rosenstiel