"Cast_Iron" wrote in message
...

It the simple inability or unwillingness of many people to understand that
someone, somewhere needs access to the information that they hold and that
they should pass it on.

It's all very well installing in wonderful new communications equipment,
but
if there is no investment in the people's communication skills then it is
a
waste of money.

Indeed so, although I think that the same applies to the travelling public.
Despite the vast fortunes being invested in visual and audible passenger
information systems (both on-train and on-station) a significant number of
people blatantly ignore them and, in their defence, I suspect that staff
trying to go about their daily tasks must get heartily sick of perpetually
being pestered by people with dumb questions, simply because they can't be
bothered to refer to the timetable posters or PIS, or listen to the
announcements. The faults lie on both sides and work both ways.

Despite doing a Maths and Computing course at college (in the early 1980s)
we were forced to do a module called "Communication Studies". At the time we
all thought it was a bit of a joke but it has been really useful to me, in
retrospect, both at work and as regular passenger. Perhaps it should be
included in all further education courses, if not lower in the education
system.