wrote:

On Tue, 5 Jul 2011 12:11:01 +0100
"Mizter T" wrote:
As an aside, it does feel like you're being a bit petty about what are
really rather small sums of money - now if the system had charged you
incorrectly, that would be a different matter as I'd agree it'd be about
the
principle of the matter, but as the system has charged you correctly I
can't
see what the problem is, apart from your apparent desire to do a bit of
'gricing' for the absolute bare minimum outlay - my take on it is simply
that if someone wants to take a completely roundabout route (and KX to
Putney via Whitechapel, the ELL, NLL and WLL is just that), then really
they
shouldn't be too miffed about it setting them back two single fares
instead
of one.

So what you're really saying is that if someone wants to do a perfectly
legal
journey to avoid zone 1 so they pay less then they shouldn't complain when
TfL
just takes their money anyway?


No, that's not what I'm really saying - though I wouldn't expect an accurate
reflection of my comments from the one they call Boltar.

What I did say is that there's no non-z1 fare from H&I to Putney - fact, see
the fare finder. And the TfL blurb is clear in stating that "Some journeys
have been defined as requiring travel via Zone 1 and will be charged
accordingly, irrespective of the route taken".

What is needed here is for a non-z1 fare from H&I to Putney to be created -
however, that's not the issue that Colin appears to have taken to the Oyster
Helpline (instead he seemed to be complaining about the fact that he was
quite correctly charged two fares instead of one).

How best to raise the issue of creating a non-z1 fare for a journey such as
this is another matter. I think such a fare would be a good idea - after all
it already exists for H&I to Clapham Junction, so putting it in place for
journeys to destinations which require a change at CJ such as Putney seems
perfectly reasonable (especially since a journey via z1 could easily be
determined as it'd require passage through the LU and then NR gatelines at
either Vauxhall or Waterloo). However Colin's complaint to the Oyster
Helpline won't have succeeded in getting that issue flagged up and fed
through the feedback system to anyone who might be able to act on it,
because his complaint was about something else.