London Banter - View Single Post

[email protected] · July 12th 11, 02:54 PM posted to uk.transport.london

In article ,
(Recliner) wrote:

wrote in message

In article , (Mizter T)
wrote:

"David Cantrell" wrote:

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence of leaving at Warren Street, so can no doubt get their
fare refunded orcompensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient
hoops to do so.

You mean filling out a secure online web form?

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

I really hate online web forms because you don't get a copy of what
you wrote for your own records. Or is this one unlike all the others?
I wasn't aware of the form and used the phone last time.

I've used that form, and as you say, it doesn't give you a copy of
the complaint's details, just a complaint number. You only discover
that your complaint has been successful when an envelope arrives in
the post some weeks later with a standard apology letter and the
voucher you have to give to an LU ticket office, if you can find
one that's open. I would have thought they should send an email to
say that the refund was in the post, and perhaps provide an option
to get it credited automatically to your Oyster pre-pay balance.

It also only allows you to claim back the fare of a journey delayed
by 15+ minutes, but doesn't provide a way to deal with Oyster
overcharges (for example, if the delay is long, you'll probably
also get charged for two incomplete journeys) which I think can
only be dealt with on the phone.

Oh, right. Total waste of time then.

--
Colin Rosenstiel