wrote:
In article , (Mizter T)
wrote:
wrote:
[snip]
Oh, right. Total waste of time then.
Total waste of time for those people who've been delayed on a Tube
journey for 15+ minutes and wish to claim a refund as per the
customer charter - how do you figure that one out?
Total waste of time to get refunds when people have been overcharged on
Oyster, even if it is a consequence of a 15+ minutes journey delay, I
meant.
The Oyster maximum journey time limits are fairly generous - I wouldn't
generally expect a 'normal' delay on the Tube (of say 20 mins or whatever)
to bust them.
I posted the link to the Tube refund webform in response to a comment
suggesting that the only way of claiming a refund / compensation for
disrupted Tube journey (i.e. under the Customer Charter) was by telephone -
I didn't claim it dealt with wider Oyster charging issues.