CJB wrote on 08 September 2011 13:21:34 ...
Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

[snip]

Issues of concern about the mismanagement of Hayes& Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

You might like to alert London TravelWatch to this appalling service in
view of the lack of reaction from other companies.
http://www.londontravelwatch.org.uk/...ial_complaints
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)