On Sun, 15 Feb 2004 12:21:25 -0000, "Redonda"
wrote:

tim wrote:
"Redonda" wrote in message
...


They are now consulting with bus operators on the routes he travels.
/Endquote

why are they only bothering to fix the problem on the route
he uses.

shouldn't they be fixing it *everywhere*

tim

Probably for the same reason that bus fare increases are being used to make
up the revenue loss from the Congestion Zone instead of the CZ paying for
better and cheaper public transport.

Congestion charging is generating cash, not as much as originally
forecast.

And yes. Charging revenue is supporting the bus service.

Service is clearly falling short in some areas, but there is a
recognised customer service training programme:

This refers to the service controllers element
http://www.tfl.gov.uk/buses/press-re...ress-918.shtml


But note:

he BTEC qualification is compulsory for all new bus drivers,
conductors and all service controllers. The qualifications follow a
structured training programme over 3-6 month period. Bus Driver BTEC
is equivalent to NVQ level 2 and Service Controllers BTEC to NVQ Level
3. The BTEC is part of a national framework of industry vocational
qualifications externally assessed by Edexcel.
The areas that will benefit from the BTEC trained staff will be
Sutton, Wimbeldon, Morden, Bexleyheath, New Cross, the City, Fulham,
Putney, Vauxhall, Wandsworth and Streatham.


- being rolled out all over London.

--
rob at robertwoolley dot co dot uk