Martin Rich wrote:

Incidentally most HSBC branches still have ATMs inside and in my
experience tend to be laid out to dissuade customers from joining a queue
and dealing with a human

Nice - the Stratford (non-Westfield) branch still has the lobby layout and
the machines and receptionist point are clumped in such a way that at busy
times it's very difficult to even join the right queue. Conversely in the
new Westfield branch the layout makes it all too easy for roving staff to
pounce on you - something I find annoying when I'm just there to quickly use
the machines (especially the coin deposit machine as many other branches
don't have them).