In message , at 10:43:54 on Wed, 11
Jan 2012, Peter Campbell Smith remarked:
Maybe they like you. My experience has ranged from "it's the Internet
and nothing to do with us" to having to go back home to get more ID
than a [different] credit card plus photo driving licence.

That's ridiculous. They can have no legitimate need for more
identification than a machine needs. Did you complain to the TOC
involved?

I should add that I have since collected other ToD tickets from a
Cambridge ticket window.

I collected a ticket from the window at a Southern station recently. It
isn't one of the busier stations on the network and the chap was happy to
help.

He didn't ask for any identification or credit card, but just asked my
surname. He typed that into his machine and read out various ticket
purchases made by me going back several months -- and several made by my
(grown up) children. He then put on his spectacles and read the reference
number from my printout, found the right tickets and printed them out.

The problem isn't recovering the booking and printing the tickets (they
did that before we got to the next stage) it's deciding if they are
going to give them to the customer. In my case they decided not, put
them in an envelope "behind the counter" and sent me off to get some
better ID. Whether they were "deliberately being difficult" or "fighting
fraud, which costs us all money" is a moveable feast.
--
Roland Perry