London Banter - View Single Post

[email protected] · January 22nd 12, 10:09 AM posted to uk.transport.london

In article , (Roland Perry)
wrote:

In message , at 01:44:13 on Sun,
22 Jan 2012, AJM remarked:
Yesterday I received the following e-mail from tfl informing me about a
charging error on one of my journeys, and that it will be refunded when
a next touch-in at Bexley station. The problem is, I was staying there
on vacation and returned home to Scotland on Thursday. Is there another
way to get this refund added to my card for future use as it might prove
a bit expensive to travel 400 miles to 'touch-in' to get my 1.20GBP
back?

If you don't touch in at Bexley within a week (I think it is) they'll
email you saying that it's timed out and you need to specify a new
place to pick up the refund (which will also have a ludicrously short
timeout for someone who isn't the London commuter that Oyster is
designed around).

So next time you are coming to London you need to guess which
terminal you'll arrive at (Kings Cross perhaps) and arrange for the
refund to be available. You can do that online (but it's all a bit of
a performance for £1.20).

They will credit your bank account directly if you ask, I think. I'm only in
Cambridge I'm sure they did it for me but I can't find the emails at
present. What they will do is agree a location to pick it up. Lats time I
agreed to pick it up on entry at Kings Cross St Pancras but didn't in the
end make an entry there on that trip. I did exit there, however and the
credit was picked up thereby.

--
Colin Rosenstiel