In message , at 11:51:11
on Mon, 12 Mar 2012, David Cantrell remarked:
1) Refunds are never available at the gates on the same day; this
should have been explained to you during the phone call. As per
online pay as you go purchases, the refund is available at the gates /
validators from the next day for a total of 8 days.

Only eight days? Sucks for people who don't use Oyster that often, or
normally only use it on buses. How do the rest of us get our refunds?

They can send it to a bank account. Which is a complete anomaly - every
other trader giving a refund would want to send it to your credit card
used for auto-topup (if you have auto-topup that is).
--
Roland Perry