"Kat" wrote in message
...
In message , John Rowland
writes
"Kat" wrote in message
...

The transport mechanism of the gate is designed for a flexible ticket
not a rigid Oyster card therefore the slots have been modified to
prevent the thicker Oyster from being inserted. However, if enough force
is applied in trying to insert an Oyster card then it results in the
card splitting and it will no longer function on the reader.
Most people would realise that to having to use that much force must
mean that it's a place where the Oyster just isn't meant to go!

I know that, you know that, most sane and sensible people with Oyster Cards
know that. However, it didn't stop one contract security guard at a NR
station in Z6 telling me to put my Oyster through the slot. I've even had
one such guard telling me he can prove a card is valid just by looking at
it!

This and the NR company in questions complete hash of handling Oyster has
been the subject of much e-mail going back and forth to their customer
service desk.

The station in question now boasts a hand held reader, but it would seem
that the people staffing the bypass gates have not been trained in it's use
if recent experiences are anything to go by. I know that installing Prox
readers isn't exactly cheap, but the same company has installed readers
elsewhere within the zones, even though there are no LUL services at the
station!

Regards

RayB




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