In message
, at
01:11:24 on Thu, 12 Jul 2012, neill remarked:
Last time I came through an airport, (Gatwick), there was someone
urging those with biometric passports to go to the front and use the
self service positions. Doesn't Heathrow have these facilities?

Yes, they do, and also the last few remaining IRIS gates. But from
observing the gates in action at Stansted, they don't seem to help very
much when it's very busy (but might be useful when the place is
half-manned at a quieter time).

And I'm sure Heathrow has relatively few EEA arrivals, compared to
somewhere like Stansted where almost all are. I avoid Heathrow when at
all possible, and it would be doubly so if travelling at the moment.
--
Roland Perry