wrote:

I hang my bags on the prongs for the store's plastic bags.

If you are having issues that may be why - the prongs are not weighed. So
when you put an item in, it registers weight of item plus weight of some of
your bag (which is heavier than one of theirs) and it gets confused.

You're better putting the full weight of your bag onto the base and having
the assistant correct so it balances.

Neil
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Neil Williams in Milton Keynes, UK. Put first name before the at to reply.