On 25 Feb, 16:31, CJB wrote:
Rail Magazine in its feature on the rear page "Stop & Examine" feature
has reintroduced the Brickbats and Bouquets section. So what are
you're B&Bs?

I don't often have anything good to say about Virgin, but their
booking office staff at Euston dealt with me very efficiently on
Saturday, and I was buying a London Midland ticket, so I wouldn't even
be using their trains. The old office area, under the strange ceiling
has been opened up, lots of positions open and a single-queueing
system meant hat I was dealt with within about a minute, and there
were a large number of self-service machines as well, though I
couldn't use these for my ticket. Top marks.