Or they phone up HO to be told it isn't true and then find out the next day
it is and are given the low-down on it. Then find out 2 weeks later that
what they were told wasn't quite right because no one person has all the
facts about the new wonderful shiny thing.

(I hope that made sense!)

Steve

"Barry Salter" wrote in message
...
On Wed, 7 Apr 2004 11:17:30 +0100, "SJCWHUK"
wrote:

Not heard anything right now - but then generally speaking, customers
hear
about it at the same time as staff :-)

Or, in some cases, BEFORE the staff, and then staff make frantic phone
calls to Head Office trying to find out about this brilliant new product
and how to issue the damn thing...Or is that just National Rail?

Cya,

Barry

--
Barry Salter, barry at southie dot me dot uk
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