On 21/08/2013 21:15, Peter Smyth wrote:

By a strict reading of the rules, the conductor was correct, a ticket
from Surbiton is only valid on trains that stop at Surbiton, while a
ticket from Boundary Zone 6 woule be valid on any train.

A Freedom Pass (and 60+ Oyster) is treated as a Season Ticket (albeit a
time-restricted one) for the purposes of Condition 19(c) of the National
Conditions of Carriage, thus the train does not need to stop at the
relevant station as long as you're travelling on a participating TOC
(i.e. all of them except East Coast, EMT, Grand Central, Heathrow
Express, Hull Trains and Virgin).

A briefing to this effect went out some time ago, but it appears that
some staff are in need of a reminder...