On Fri, Nov 22, 2013 at 03:39:18PM +0100, Neil Williams wrote:
On Fri, 22 Nov 2013 14:04:59 +0000, David Cantrell
wrote:
I wonder how they're going to cope with Oyster problems - the only
thing
I use a tube ticket office for these days. eg, sorting out things
like
"This card has stopped working, please give me a new one and
transfer my
balance". And of course "I don't want this card any more, give me
back
the balance and my deposit please"
1 could be done online or at a ticket machine

If the ticket barriers couldn't read the card, I'd assume that a ticket
machine couldn't either. No idea what they did in the ticket office.
Online isn't an option if it stops working mid-journey. Which is what
happened.

Even after the ticket office replaced the card and transferred the
balance, it still forgot about my daily cap, BTW.

again just needs a
process and the software. 2 could up to a certain level be done by a
machine, or at the proposed 5ish tourist centres, or by posting it in
and receiving a refund by BACS.

Ignore the tourist centres, they're inconvenient for almost everyone
(not for me, as it happens, because these days I travel through Victoria
most days, but that's by the by). Perhaps TfL have finally realised that
they've been shafting people in south London for ages and have finally
decided that to be fair they should shaft everyone :-)

Posting it? Ha. Posting something that feels like a credit card.

--
David Cantrell | Reality Engineer, Ministry of Information

Do not be afraid of cooking, as your ingredients will know and misbehave
-- Fergus Henderson