On Wed, 23 Apr 2014 14:01:08 +0100, David Cantrell wrote:
Well, mostly happy. Once I'd found out that they'd ****ed up, and I'd
filled in a form on their website, there was an additional step
required. Before they could refund me, they had to talk to me on the
phone. Which is a bit of a problem, because I'm deaf, but eventually and
with the nice gentleman in the call-centre repeating himself a lot we
got it sorted.

They claim to have a Textphone. Is that any help in these situations?