"Steve Fitzgerald" ] wrote in message
...
In message , Paul Corfield
writes

I think the simple point to make is that yes people can and do cope with
machines. Nonetheless people will often baulk at using them without some
initial help and explanation. There will always be some people who prefer
face to face contact where someone else provides the service. LU's plans
take that element of service away for most transactions - we don't know
what tasks will be done by staff signing on to normally passenger operated
machines. Of course when a staff member is signed on to a POM it is not
available for use by other customers. Many stations only have 1 of the
wider machines that take coins, notes and cards with the big touch screen
displays. If that's signed on by a staff member then a queue could
develop quite quickly.

The only POMs that a member of staff can currently sign on to is the AFM;
the others need a hardware update before they can cope.

The CSA can currently resolve the last unresolved journey, cancel an
entry-exit (if someone leaves the system), add certain cards to the Oyster
(Bus-Tram pass, Jobseeker) and set the registered flag for a previously
registered card. I understand more options are to follow but all other
matters are to be referred to the Oyster helpline (at least on an 03xx
number now)

This isn't TfF's staff forum, can we have a translation please

tim