Hi,

I was wondering if anybody has any experience/opinions on the following....

I'm quite new to this Oystercard stuff having only used mine for a couple of
weeks so far. I usually recharge it with a weekly travelcard a few days
before expiry but last week (as I didn't think I'd need it) I didn't bother.
I heard over the weekend that I'd be working in central London, but couldn't
renew it by phone due to the short notice. This morning I got to Clapham
Junction and found they didn't have the facilities to charge it, but one of
the staff let me through the gates to board my train assuring me I could
charge it when I got to Victoria. On arriving at Victoria, I (stupidly, in
hindsight) asked a steward where I could charge the card and was given a £10
penalty. I explained what had happened to him numerous times, but to no
avail. So I basically could have bought a paper ticket and avoided all this
but trying to support TFL's new technology I'm now £10 out of pocket. I've
written an appeal letter, do I have a case?

Thanks for bearing with me with the long story and I appreciate any
replies...

Jon