On 02/07/2014 07:02, Walter Briscoe wrote:
Relevant URLs, please?

I can't find anything online, but there are posters at the station
claiming an improvement from the start of 2014 (which can't be a result
of covering the windows etc as this wasn't done until this June). Here
is an extract from an email I got from the local station manager in
response to my complaint.

quote
The strategy for example for train drop off times and covering windows
is a proven science used throughout the rail industry. It has used a
simple science that if a customer cannot see a train they won't be able
to run for it. Our published timetables for example, clearly indicate
that to access the station here in a safe manner the customer should
arrive at least 7 minutes prior to the train departure. It is
unfortunate that many passengers do leave travelling until the last
minute and this is when we see the majority of our accidents.

Most of the recommendations have now been implemented and we have
already seen a drastic decrease in our passenger accidents which is
great news not only for the customer who passes through our station as
we have obviously made it a safer place to travel through, but also to
our staff who pass through it, plus of course benefits to the business.
Some of these projects, due to their success will be rolled out across
our network as good practise.
end quote

I think he means "practice". Fortunately FCC are about to lose the
franchise; unfortunately the incoming owners are likely to take on most
of the staff, especially the incompetent ones who won't be as employable
elsewhere.

What apps does Clive suggest? Is London Underground covered?

The app I use on my Android phone is a free one called simply "National
Rail" which I found on the Google Play site. It has a poor user
interface but is just about usable. It doesn't cover TfL services,
unfortunately, but there are plenty of other apps that do that; the one
I sometimes use is called London CityMapper.


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Clive Page