In message , at 08:44:52 on Thu, 18
Sep 2014, Neil Williams remarked:
I had an Oyster card at home for ages which I rarely used, and took it
in for a refund at Bank ticket office. Unfortunately the card was
faulty. The ticket clerk said that he could transfer the balance onto
another card as well as the deposit, which he did. But he said it
could only be refunded via Customer Services as it was an "authorised
copy".

Is that true? Is it only true of the value (in which case I'll run it
down to zero then refund it) or is it true of the deposit as well? Why,
when it's a registered card?

I think they've only ever issued cash refunds via customer services.
Must be a fraud prevention thing. Transferring £10-worth of travel
rights doesn't actually cost TfL any cash-in-the-bank, but giving out
£10 notes does.
--
Roland Perry