London Banter - View Single Post - Oyster charging for journeys that don't happen

Roland Perry · February 13th 15, 09:37 AM posted to uk.transport.london

In message , at 09:35:41 on Fri, 13 Feb
2015, d remarked:
"If you touch in on a yellow card reader to make a journey and
then decide you don't want to make it or you can't because of
service disruption and touch out again to exit your Oyster card
will be charged. We apply charges to discourage fare evasion.
However, you may be able to get a refund if this happens."

The burden here is far too much on the innocent traveller.

Yes, I agree. They really ought to be able to tweak the algorithm to stop
charging in cases where people exit within, say, ten minutes.

Can anyone spot the teeny problem there? No?

Touch in, go through gate, touch out on exit gate to get refund but don't go
through it and happily travel for free - assuming you don't get caught by a
revenue patrol and can get out the other end of course.

In that case they need to cancel the original touch in/out if you touch
in again within say half an hour. If the disruption is so bad you decide
to change stations, they should allow you to do a pseudo touch-in on any
of the ticket machines.
--
Roland Perry