In message , at 22:43:23 on Fri, 13
Feb 2015, Barry Salter remarked:
On 13/02/2015 6:23 AM, Roland Perry wrote:

"If you touch in on a yellow card reader to make a journey and
then decide you don't want to make it or you can't because of
service disruption and touch out again to exit your Oyster card
will be charged. We apply charges to discourage fare evasion.
However, you may be able to get a refund if this happens."

The burden here is far too much on the innocent traveller.

The alternative is for the gateline assistant to let everyone out
*without* touching out, and then go to the Ticket Office to get the
touch *in* cancelled...except that's not an option at Waterloo because
SWT don't "do" Oyster at Ticket Offices,

What if the traveller was using Contactless - can the SWT ticket offices
deal with hiccups then?

and even if they did, you'd have missed half a dozen trains by the time
you got to the front of the queue. (Possibly a slight exaggeration).

A Ticket Office is unable to resolve a "double touch" where an OSI is
involved, as they can only cancel the last *exit* touch. So if you were
travelling Piccadilly Circus - Waterloo (LU) - Waterloo (NR) -
Wimbledon and such a situation occurred, the exit touch at Waterloo
(NR) would have to be cancelled, and then you'd have to go back down to
the Underground station and touch *out* again to close the journey
properly...

Would that require you to find someone to let you back airside in order
to come back with a touch-out? I'd be reluctant to touch-in, in case it
triggered yet another layer of problems.

assuming you were still within the maximum journey time.

Given that the exercise started when SWT cancelled a train, would Delay
Repay allow you to add the time queuing at the ticket office to the
overall journey delay?

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

What a performance! Just because SWT was a driver short.
--
Roland Perry