London Banter - View Single Post

[email protected] · April 3rd 15, 09:01 AM posted to uk.transport.london

In article ,
() wrote:

In article ,
(Roland Perry) wrote:

In message , at
06:57:05 on Thu, 2 Apr 2015, remarked:
Does the online system get confused?

Last night my Oyster card balance was £2.65. I bought £5 top-up online
to collect at King's Cross St Pancras this morning and when I did the
gate duly showed my balance on entering as £7.65.

I went to Heathrow where the gate showed my balance on exit as £5.60
and fare deducted (£2.05).

This was all as expected but going online just now my balance shows as
£4.20.

Huh?

£3.45 is the peak fare, I expect. (£5.10 before the 1/3 off)

Were you travelling close to the end of the peak period.

No (10:45 start) and there are no railcard discounts in the peak.
Anyway, the correct deductions and balances were shown by the gates.
I make a point of avoiding old gates that don't give me that
information.

It turns out looking online today that the exit at Heathrow Terminal 5 may
have showed me the correct fare and balance but the system shows it as an
incomplete journey and has charged me £3.45 for it. GOK where that fare
comes from. Incomplete journeys are normally charged more than that I
thought.

--
Colin Rosenstiel