London Banter - View Single Post

Mizter T · April 9th 15, 06:22 PM posted to uk.transport.london

On 09/04/2015 18:17, wrote:
[...]
It seems like there's a significant communications problem somewhere between
T5 and TfL Central. Is this possible, Paul?

My wife used her contactless credit card both ways. That worked fine
outwards which I why I know my touch out time which failed to register but
her touch in on the inward journey failed to get through to the central
computer though her exit at King's Cross was OK. In both cases there were no
gate issues such as following or being followed by someone else. She was
charged £5.20 for an unstarted journey instead of £3.10 for which we have
now had to claim a refund.

I see only one refund a month is allowed. With such unreliable
communications is that reasonable?

I haven't looked at your previous Oyster issue (the subject of this
thread) but I've had zero problems when using contactless. I do avoid
the bi-directional wide aisle gates, particularly if they are locked open.

Did she perchance go through a gate that was locked open?