On 01/08/2015 18:48, eastender wrote:
I don't understand why we keep seeing stories about unclaimed Oyster
money as though TFL is doing something wrong.

http://www.standard.co.uk/news/trans...-10430319.html


Clearly the deposit was necessary to cut down on people throwing the
cards away. And clearly anyone can get their money back, even from
aboard by mailing it. You can get a refund on the credit online if not
the deposit. And the average credit on cards is only £3.74 a card in any
case.

About the only thing they could do is allow people to cancel the card
completely online and get credit and deposit back.

Am I missing something?

E.







I get weekly e-mails with my journey history.
My Oyster auto tops up when my credit reaches £8 (IIRC).
On the few times that I have been overcharged, usually in times of train
chaos, a simple call of less that five minutes has obtained a refund
(usually next day).
Once as I was on holiday I did not claim the refund in the next week, I
received an e-mail telling me that I had not yet collected it.

All in all, no problems.

---
This email has been checked for viruses by Avast antivirus software.
http://www.avast.com