In message , at 12:33:58 on Sat, 2 Jan 2016,
tim..... remarked:

Plus the fact they are having to talk to their suppliers to work out
a fix, rather than applying a clue-bat to the sysadmin-du-jour.

ISTR that the "contracted out" admin and the suppliers are the same people

The admin are son-of-EDS and the suppliers Cubic, I thought.
--
Roland Perry