London Banter - View Single Post

Recliner[_3_] · January 6th 16, 12:55 PM posted to uk.transport.london

On Wed, 6 Jan 2016 13:52:20 +0000 (UTC), d wrote:

On Wed, 06 Jan 2016 13:21:28 +0000
David Cantrell wrote:
On Fri, Dec 11, 2015 at 10:55:10AM +0000, d wrote:

They've started handing out leaflets at stations starting "We're making some
changes in ticket halls to enhance customer service".

Do they honestly expect daily commuters to believe this horse****?

I believe it. Being a daily commuter, I never visit a ticket office, so

There's always one.

it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.

More helpful that one of them being in the ticket office and actually being
able to sell her a ticket rather than telling her to go join the queue at
a machine?

Even when the ticket offices were technically 'open', many in the
suburbs had very limited hours. Staff are actually more accessible now
than then.